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FAQs

General Qs

What is Piecework?

Piecework is a brand that’s focused on slowing down and savoring the moment. Our first product is a collection of jigsaw puzzles that are as fun to look at as they are to put together. You can read more about us here.

Where are your puzzles manufactured?

All of our puzzles are designed and made in the USA.

When I can expect to hear from you?

We’re generally available M-F 9am-5pm PST, but every effort will be made to respond to your inquiry promptly.


Orders

What payment methods do you accept?

Piecework accepts all major credit cards.

The puzzle I want is sold out. What do I do?

Drop us a line over at hello@pieceworkpuzzles.com! We’ll be in touch as soon as it’s back in stock.

I’d like to place a large gift order.  How should I go about doing this?

What a great idea! Get in touch at hello@pieceworkpuzzles.com and we’d be happy to help.  


Shipping & Returns

Where does Piecework Puzzles ship to?

Currently, Piecework ships throughout the U.S.

How much does shipping cost?

Check out our shipping policy for all those details here.

Do you ship to P.O. Boxes?

Yes!

When will my order ship?

Every effort will be made to ship your order within 2-3 days of receiving it. Orders received on weekends and holidays will be shipped within the following three business days.

Where is my order?

Please follow the link to view your order once you receive an email confirmation that your order has shipped. As a reminder, tracking numbers will be available within 2-3 days of receiving your order.

What do I do if I have a problem with my order, or need to cancel it?

We’re sorry to hear that! Email us at  hello@pieceworkpuzzles.com and we’ll sort it out.

What is your return policy?

You can find our return policy here.

 

Wholesale Inquiries

Can I sell Piecework in my store?

Piecework works with select retail partners. Feel free to get in touch at hello@pieceworkpuzzles.com.

 

Press Inquiries

Where do I direct press inquiries?

If you’re interested in learning more about Piecework, we’d love to talk with you! You can reach us at hello@pieceworkpuzzles.com.