Shipping + Returns
Due to high shipping volumes and demand during the pandemic, kindly note that all carriers nationwide are preparing for delivery delays. While Piecework is doing all it can to work with carriers, once a package is picked up by a carrier, shipping and delivery status is no longer in our control. We encourage all customers to plan for extra days in delivery times.
Piecework offers the following shipping options — sent via UPS handing off to USPS —at checkout. If you cannot receive packages from the USPS, kindly note you will need to order your package as Expedited. COVID-19 has caused nation-wide shipping delays; please allow an extra few days.
Within the continental United States:
Ground shipping over $50 within continental United States: Free
Ground shipping under $50 within continental United States: $7 flat rat
Expedited orders: Two-day shipping (not inclusive of processing times at warehouse) for a $15 flat rate
Alaska, Hawaii and other U.S. territories: UPS ground shipping only for a $15 flat rate. Please note we cannot send to P.O. boxes in Alaska, Hawaii, or other U.S. territories
P.O. boxes and most military addresses: Ground shipping only
Every effort will be made to process and ship your order within 2-3 business days of receipt. If you require your order sooner, please reach out to email@example.com and we’ll do our best to get your puzzles on the way.
Kindly note that Piecework is unable to replace lost or stolen packages. Please reach out directly to the courier for missing or stolen packages.
For bulk orders additional shipping fees may apply.
Please note that Piecework is no longer shipping internationally.
For domestic orders, Piecework accepts returns of unopened products purchased from pieceworkpuzzles.com within 14 days from the date of delivery for a full refund. Any shipping charges applied to the original order will not be refunded. Products must be returned in the original packaging — inclusive of any exterior shrink wrap in its original condition — and have no visible signs of wear or use. Refunds will be applied to the original form of payment. Please allow 1-2 weeks of processing time for your refund to be applied once your returned product(s) have been received. Piecework does not offer exchanges or store credit at this time.
To notify us of your return and receive a return authorization number to include with your returned product, please contact firstname.lastname@example.org and provide the email address used to place your order and your order number. We will provide a RA# (return authorization number) to be written on the outside of the box being returned. Any returns received without a corresponding RA# may be subject to delayed or unprocessed returns.
All returns should be shipped to:
6402 Corporate Drive
Indianapolis, IN 46278
If you receive an item in error or damaged upon arrival, please reach out to email@example.com and we will make every effort to promptly correct the issue for you.
Wholesale stockists: please refer to Piecework's Terms of Sale for return inquiries.