Shipping policy

Piecework offers the following shipping rates:

Within the contiguous 48 United States:

  • Free Economy shipping on orders $85+

  • Economy shipping on orders under $85

  • Expedited shipping available

Carrier transit times are presented at checkout; estimated times are provided by carriers and do not include processing time at our warehouse.

Other U.S. Destinations:

  • Alaska, Hawaii, and other U.S. territories: UPS ground only. We cannot ship to P.O. boxes in Alaska, Hawaii, or other U.S. territories.

  • P.O. boxes and most military addresses (APO/FPO via USPS): Economy shipping only.

International Destinations:

International shipping is available to select destinations. We use DDP (Delivery Duties Paid), so duties and taxes are included at checkout, and we charge a single international shipping rate. Availability may vary by country. Please note: orders shipped to the EU are subject to a 72-hour processing hold before fulfillment. International orders are final, except for EU consumers, who retain their statutory 14-day right of withdrawal — see Returns Policy.

Order Processing & Additional Information

Most orders are processed and shipped typically within 1–2 business days of receipt. Orders placed Monday–Friday by 12:00 p.m. ET are often processed the same day. Orders shipped to the EU are typically processed within about 4–5 business days before shipping. If you need an order sooner, reach out to hello@pieceworkpuzzles.com and we'll do our best to get your order on its way.

Kindly note that Piecework is unable to replace lost or stolen packages. Please reach out directly to the courier for missing or stolen packages. 

For bulk orders additional shipping fees may apply.

 

Route Shipping Insurance 

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Please note: Route package protection is only available for orders shipping within the United States.


Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route.